TERMS AND CONDITIONS FOR ICAN SCHOOL MERCHANDISE STORE (Return Policy)

ICan Shop – Terms of Use and Conditions of Sale

Last Updated: [17/11/2025]

1. WHO WE ARE AND HOW TO CONTACT US

1.1 Business Information:

ICan School (hereinafter referred to as "we," "us," "our," or "ICan") operates the ICan Shop merchandise website (the "Website"). We are a School registered and licensed in the Republic of Cyprus with:

• Organization Name: ICANSCHOOL LTD
• Company Registration Number: HE434549
• Registered Office Address: 24 Iosif Broz Tito, Block NEFELI and OLYMPUS, 3010 Limassol, Cyprus
• VAT Number (if applicable): CY10434549S

1.2 Contact Information:

For any inquiries, complaints, or communications regarding this Website or your orders, please contact us via:

• Email: [shop@icanskill.com , info@icanskill.com]
• Telephone: [+357 9510 0555, tel:+357 2533 9991]
• Physical Address: 24 Iosif Broz Tito, Block NEFELI and OLYMPUS, 3010 Limassol, Cyprus

We will endeavor to respond to your inquiries within five (5) working days.

1.3 Acceptance of Terms:

By accessing, browsing, and using the Website, you confirm that you have read, understood, and accept these Terms and Conditions ("Terms"). If you do not agree to be bound by these Terms, you must not access or use the Website.

1.4 Related Policies:

These Terms are supplemented by our:

• Privacy Policy – which describes how we collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Cyprus data protection legislation
• Cookie Policy – which explains the use of cookies and similar tracking technologies on the Website

All these policies are integral to your use of the Website and are available at:

Privacy Policy – [https://shop.icanskill.com/privacy-policy]:

Cookie Policy – [https://shop.icanskill.com/cookies]:

By using the Website, you agree to be bound by all policies.

2. CHANGES TO THE TERMS:

2.1 Right to Modify:

We reserve the right to update, modify, or amend these Terms at any time. The current version of these Terms will always be available on the Website, with the date of last update clearly displayed.

2.2 Notification of Changes:

We may notify you of material changes to these Terms through:

• A notice prominently displayed on the Website homepage
• An email notification to the address you provided during order placement (where applicable)

2.3 Continued Use:

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such amendments. It is your responsibility to review these Terms periodically. If you do not accept the modified Terms, you must cease using the Website.

2.4 Website Availability:

While we make best efforts to maintain continuous availability and operation of the Website, we do not guarantee that:

• The Website will always be available, uninterrupted, or error-free
• Any content will remain available at all times
• The Website will be free from viruses, malware, or other harmful code

We reserve the right to suspend, withdraw, restrict, or modify the availability of all or any part of the Website, in whole or in part, without advance notice if necessary for maintenance, security, legal compliance, or operational reasons. We will use reasonable efforts to provide advance notice when feasible.

3. INTELLECTUAL PROPERTY AND WEBSITE CONTENT

3.1 Ownership and Protection

All content on the Website, including but not limited to text, images, graphics, logos, design elements, product photographs, descriptions, and layout (collectively, "Content"), is owned by, licensed to, or otherwise controlled by ICan School.

The Content is protected by:

• Copyright laws and international copyright treaties
• Trademark laws and international trademark treaties
• Database rights under Cyprus and EU law
• Other applicable intellectual property legislation

All rights are reserved.

3.2 Limited License:

We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Website and its Content for your personal, non-commercial use only. This license is conditioned on your strict compliance with these Terms.

3.3 Prohibited Uses:

Without limiting Section 5 (General Terms of Use), you may not:

• Reproduce, republish, archive, or redistribute the Content without our prior written consent
• Modify, adapt, translate, or create derivative works from the Content
• Sell, license, rent, or otherwise commercially exploit the Content
• Remove or obscure any copyright, trademark, or other proprietary notices
• Use any automated tools to systematically download or copy Content
• Frame the Website or present the Content outside its original context
• Use the Content for any purpose that would infringe the intellectual property rights of ICan School or third parties

3.4 Trademarks:

The ICan School name, logo, and all related marks and designs are trademarks of ICan School. They may not be used without prior written permission.

3.5 Third-Party Content:

Where the Website contains links to external websites, content, or resources provided by third parties, we provide these links for your convenience only. We do not endorse, warrant, or accept responsibility for the accuracy, completeness, quality, legality, or availability of any third-party content, products, or services. Your use of third-party websites is governed by their own terms and conditions.

3.6 Disclaimer of Accuracy:

Although we make reasonable efforts to ensure information on the Website is accurate, complete, and up to date, we make no representations, warranties, or guarantees, whether express or implied, regarding:

• The accuracy, completeness, or timeliness of information
• The quality or fitness of products for any particular purpose
• The absence of errors, omissions, or inaccuracies
• Correction of errors or inaccuracies after they are reported

4. USE OF PERSONAL DATA

4.1 Data Processing:

We will process your personal data (including name, email address, contact information, order history, and any other information you provide) in accordance with:

• The General Data Protection Regulation (EU) 2016/679 (GDPR)
• The Cyprus Law on the Protection of Natural Persons with regard to the Processing of Personal Data (Law 125(I)/2018)
• Applicable Cyprus consumer protection legislation

4.2 Privacy Policy:

For detailed information about how we collect, use, store, process, and protect your personal data, please refer to our full Privacy Policy, which is available at [https://shop.icanskill.com/privacy-policy] By using the Website, you consent to our processing of your personal data as described in the Privacy Policy.

4.3 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance user experience and analyze Website usage. Please refer to our Cookie Policy for detailed information about the types of cookies we use, their purposes, and your options to manage cookie preferences.

5. GENERAL TERMS OF USE AND USER CONDUCT

5.1 User Responsibilities:

By using the Website, you agree to:

• Use the Website for lawful purposes only
• Comply with all applicable laws, regulations, and these Terms
• Respect the intellectual property rights of ICan School and third parties
• Provide accurate, complete, and current information in all communications with us
• Keep your account credentials (if applicable) confidential and secure

5.2 Prohibited Conduct:

You must not engage in any of the following activities:

a) Illegal and Harmful Content

Transmit, post, distribute, store, or promote material that:

1. Violates any applicable law or regulation
2. Infringes on copyright, trademark, patent, or other intellectual property rights
3. c. Is defamatory, libelous, offensive, vulgar, obscene, threatening, abusive, hateful, racist, or discriminatory
4. Promotes discrimination or harassment based on protected characteristics
5. Contains or links to pornographic, indecent, or sexually explicit material
6. Incites violence or illegal activity
7. Violates data protection laws or regulations governing personal information collection, processing, or transfer

b) System and Network Security:

• Probe, scan, test, or attempt to identify vulnerabilities in the Website or its security systems
• Breach or circumvent any security measures or authentication mechanisms
• Gain unauthorized access to any part of the Website or related systems
• Interfere with the provision of services to other users, the Website's host, or any connected network
• Transmit viruses, malware, worms, Trojan horses, ransomware, or similar destructive code or features
• Conduct denial-of-service (DoS), distributed denial-of-service (DDoS), or "flooding" attacks
• Engage in "spamming," "mailbombing," or similar disruptive activities
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code or internal structure of the Website

c) Fraudulent and Deceptive Activities

• Forge headers, IP packets, or email metadata
• Misrepresent your identity, age, affiliations, or qualifications
• Impersonate another person, entity, or representative of ICan School
• Engage in fraud, phishing, or social engineering
• Attempt to manipulate Website functionality or payment processes

d) Unsolicited Communications:

• Send unsolicited bulk emails, SMS, or other communications (spam)
• Make unsolicited phone calls or contact individuals who have specifically requested not to be contacted
• Use contact information from the Website for marketing purposes without authorization

e) Commercial Misuse:

• Use the Website for commercial purposes not authorized by ICan School
• Resell, redistribute, or commercially exploit access to the Website
• Scrape, harvest, or systematically extract data from the Website
• Use automated tools or bots to access the Website without authorization
• Interfere with the normal operation of the Website or damage its functionality

5.3 Violations and Consequences:

Violations of Section 5 (General Terms of Use) or applicable laws may result in:

• Termination of your access to the Website
• Suspension of your orders or account privileges
• Legal action and civil liability
• Criminal prosecution and penalties under applicable law
• Cooperation with law enforcement agencies
• Pursuit of damages for losses incurred

We reserve the right to investigate suspected violations and cooperate with law enforcement authorities to prosecute violations of the law or these Terms.

6. WEBSITE SECURITY AND DESTRUCTIVE FEATURES

6.1 No Warranty of Security

While we use reasonable security measures to protect the Website from computer viruses, worms, Trojan horses, and similar destructive code (collectively, "Destructive Features"), we:

• Do not guarantee that the Website is completely secure or free from Destructive Features
• Do not warrant that Destructive Features will be prevented or detected
• Accept no liability for any damage, loss, or harm resulting from transmission of Destructive Features through the Website or any files available for download

6.2 User Responsibility for Device Security:

It is your responsibility to:

• Maintain and update antivirus and anti-malware software on your device
• Configure your information technology systems and computer programs to safely access the Website
• Use firewalls and security protocols to protect your device and personal data
• Avoid downloading files from untrusted sources
• Keep your passwords and login credentials confidential

6.3 No Liability for Device Damage:

We will not be responsible for any damage to your device, data loss, or security breaches resulting from:

• Malware or viruses originating from the Website
• Your failure to implement adequate security measures
• Third-party interference or unauthorized access to your device
• Your use of the Website on unsecured networks

7. WEBSITE USE AND BROWSING

7.1 Permitted Uses

You may use the Website to:

• Browse and review available merchandise
• Review product descriptions, images, prices, and specifications
• Understand the ordering process and delivery procedures
• Read these Terms, policies, and other informational content
• Submit orders for merchandise (subject to order acceptance procedures outlined in Section 8)
• Contact us with inquiries or complaints

7.2 Restrictions on Browsing and Access:

You may not:

• Use automated tools, bots, spiders, scrapers, or similar technologies to browse or extract data from the Website without authorization
• Frame the Website or present it within another website
• Mirror or replicate the Website or its content
• Access the Website through unauthorized proxies or circumvention technologies
• Bypass or disable any technological access controls or protection mechanisms

7.3 Disclaimers Regarding Browsing

The Website is provided on an "as is" and "as available" basis. We make no representations or warranties regarding:

• The suitability of the Website for your purposes
• The accuracy or completeness of product information
• The compatibility of the Website with your device or browser
• Uninterrupted access or freedom from errors

8. ORDER PROCESS, PLACEMENT, AND ACCEPTANCE

8.1 How to Place an Order:

To order merchandise from ICan Shop, you must:

1. Select products from the available merchandise on the Website
2. Review product details, including descriptions, sizes, colors, images, and prices
3. Complete the online order form with accurate and complete information, including:
   • Your full name
   • Contact telephone number and email address
   • Delivery or pickup address (if applicable)
   • Any special instructions or preferences
4. Confirm your order submission by clicking the designated submission button or similar confirmation mechanism
5. Receive an order confirmation via email acknowledging receipt of your order

8.2 Order Information Accuracy:

By submitting an order, you represent and warrant that:

• All information provided is accurate, complete, true, and current
• You are authorized to place the order and obligated by its terms
• You have the legal capacity and authority to enter into this transaction
• The delivery or pickup address provided is correct and legally accessible

You are solely responsible for the accuracy of the information provided. We will not be liable for orders placed with incorrect information, and you may be responsible for any consequences resulting from inaccuracies.

8.3 Order Confirmation and Formation of Contract:

Important: Submission of an order form does not automatically create a binding contract. The contract formation process operates as follows:

8.4 Orders Are Non-Binding Until Confirmed:

• Your order submission is an offer to purchase
• We have the sole and absolute right to accept or reject any order
• No contract exists until we send you written confirmation (via email or in person) that your order has been accepted
• We reserve the right to cancel, modify, or adjust orders before sending you confirmation of acceptance

8.5 Grounds for Order Rejection:

We may reject or cancel any order in our sole discretion, including but not limited to situations where:

• Product information on the Website is inaccurate or contains errors
• Stock of the selected merchandise is unavailable or depleted
• Order details are incomplete, unclear, or contain inconsistencies
• The order contains prices that appear to be in error (e.g., pricing errors, system glitches)
• The order violates these Terms or applicable law
• We have concerns about fraud or misuse
• Payment details (for future online payment Version 2) are invalid or fraudulent
• The order cannot be fulfilled for technical or operational reasons
• The quantity ordered appears to be for resale or commercial purposes

8.6 Notification of Rejection:

If we reject an order, we will notify you promptly via the contact method provided during order placement (email or telephone). We will explain the reason for rejection where reasonably practicable. If you have already paid any amount for a rejected order, we will refund that payment within ten (10) working days through the original payment method.

8.7 Order Acknowledgment and Timeline

• You will receive an automated acknowledgment email upon order submission, confirming that your order has been received
• This acknowledgment is not a confirmation of order acceptance
• The staff of ICAN School will review your order and contact you within 5 working days to confirm acceptance or discuss any issues
• You should monitor your email (including spam/junk folders) for communications from us

8.8 Amendments to Confirmed Orders:

Once an order has been confirmed in writing by ICan School, you may request modifications (e.g., quantity changes, size adjustments, or cancellation). Such requests must be submitted in writing to [shop@icanskill.com , info@icanskill.com] within 48 hours of receiving your order confirmation. We will make reasonable efforts to accommodate requested changes, but we cannot guarantee that amendments will be possible due to stock constraints or operational factors. Any modifications may affect the order completion timeline or pickup date.

9. PAYMENT AND COLLECTION (NON-ONLINE PAYMENT MODEL)

In-Person Payment and Pickup at School

9.1 Payment Method:

No online payment is processed. Instead:

• You submit your order online through the Website
• ICan School staff confirms your order and the total amount due
• Payment is collected in person at the school by authorized school staff at a scheduled pickup date
• Pickup occurs at the school following successful payment

9.2 Accepted Payment Methods at Pickup:

Payment in person may be made by:

• Cash
• Debit card (subject to point-of-sale terminal availability)
• Credit card (subject to point-of-sale terminal availability)
• Bank transfer (if arranged in advance with school administration)
• Other payment methods as communicated by school staff

9.3 Payment Timing and Collection Schedule

• ICan School staff will communicate a scheduled payment and collection date following order confirmation
• Payment must be made on or before the scheduled collection date to avoid order cancellation
• If payment is not made by the scheduled date, we may cancel the unpaid order without further notice and reallocate the merchandise to other customers
• No refund will be issued for canceled unpaid orders unless otherwise agreed in writing

9.4 Unpaid Orders – Cancellation Policy:

Orders placed in a non-online payment process that remain unpaid after 2 weeks from order confirmation will be subject to automatic cancellation. We will make reasonable efforts to remind you of the payment deadline via email or telephone, but your failure to pay does not prevent cancellation.

Upon cancellation of an unpaid order:

• The merchandise will be returned to inventory for resale
• You will forfeit any right to the specific sizes, colors, or styles originally ordered
• No compensation or refund will be due

9.5 Payment Receipt and Documentation:

Upon payment at school, you will receive:

• An itemized receipt showing products purchased, quantities, sizes/colors, and amount paid
• Confirmation of your pickup date and time
• Any special instructions or conditions applicable to your order

Please retain your receipt for your records.

9.6 Risks and Responsibility – Before Pickup:

Between the time of payment and actual merchandise pickup:

• ICan School remains the custodian of the merchandise on your behalf
• We take reasonable care to protect merchandise from damage, theft, or loss
• We maintain appropriate storage conditions
• However, you assume the risk of the merchandise once payment is made
• We will not be liable for loss, damage, theft, or deterioration of merchandise while held for pickup unless caused by our gross negligence or willful misconduct

9.7 Risks and Responsibility – After Pickup:

Upon receipt of merchandise:

• All risks transfer to you, including risk of loss, damage, theft, or deterioration
• We will not accept claims for damage, defects, or losses reported after pickup, except as provided in the Returns & Exchanges Policy (Section 11 of this Terms)
• It is your responsibility to inspect merchandise immediately upon pickup and report any defects or discrepancies within 24 hours

10. FUTURE ONLINE PAYMENT MODEL (NOT CURRENTLY ACTIVE)

10.1 Future Implementation:

Future versions of ICan Shop may enable online payment processing. When online payment model is implemented, this section will apply. We will provide notice of activation on the Website.

10.2 Online Payment Processing:

When online payment is enabled, you will be able to:

• Complete your entire transaction online, including payment
• Pay by credit card, debit card, bank transfer, or other methods as offered
• Receive a digital receipt and order confirmation

10.3 Payment Authorization:

By submitting payment online, you authorize ICan School to:

• Charge your payment method for the full order amount, including any applicable taxes, fees, or delivery charges
• Process your payment through secure, PCI-compliant payment gateways
• Store your payment information securely in accordance with applicable data protection laws

10.4 Security of Online Payments:

We will implement industry-standard security measures to protect your payment information, including:

• SSL/TLS encryption for data transmission
• PCI DSS compliance for payment processing
• Secure payment gateway integration with reputable third-party providers
• Regular security audits and vulnerability testing

However, we cannot guarantee absolute security. You assume the risk associated with online transactions and should:

• Use a secure internet connection (not public Wi-Fi)
• Verify the Website URL is correct before entering payment details
• Protect your payment information and credentials
• Monitor your payment method statements for unauthorized charges
• Report suspicious activity immediately

10.5 Refunds for Online Payments:

If an order paid online is canceled, rejected, or returned, refunds will be processed to the original payment method within 14 working days. Your payment provider may require additional time to post the refund to your account.

11. RETURNS & EXCHANGES POLICY

11.1 Consumer Right to Return Merchandise

Under the Cyprus Law on Consumer Rights (Law 59/1991, as amended) and the EU Consumer Rights Directive (2011/83/EU), you have specific rights to return and exchange merchandise. This section sets out the procedures and conditions.

A. RIGHT TO RETURN AFTER PURCHASE (NO REASON REQUIRED)

11.2 Right of Withdrawal – Unpaid Orders

If you have placed an order but have not yet paid, you may cancel the order freely and without reason at any time before or on the scheduled payment date.

To cancel an unpaid order, contact us via email at [shop@icanskill.com , info@icanskill.com] with:

• Your order number
• Request to cancel
• Brief reason for cancellation (optional)

We will confirm cancellation via email. No fees or penalties apply for cancellation of unpaid orders.

11.3 Right of Withdrawal – Paid Orders:

If you have paid for merchandise but have not yet collected it, you may withdraw from the purchase within 14 days from the date you received the order confirmation email (the "Withdrawal Period"), without providing any reason.

To request withdrawal:

1. Contact us in writing at [shop@icanskill.com , info@icanskill.com] with:
   • Your order number
   • Full name and contact details
   • Statement that you wish to withdraw from the purchase
2. Communicate within the 14-day Withdrawal Period – the withdrawal request must be received by us before the end of the 14th day
3. Upon Withdrawal:
   • We will arrange a refund or exchange of the merchandise
   • The full purchase price will be refunded to your original payment method (for online payments)
   • For cash/card payments at ICan School, we will issue a refund at the ICan School or via bank transfer (at your option)
   • Refunds will be issued within 14 days of receiving your withdrawal request

11.4 Exceptions to Right of Withdrawal

The right to withdraw does NOT apply to:

• Personalized or custom-made items (e.g., merchandise with student names or custom designs embroidered or printed at the time of order)
• Hygiene-sensitive products (e.g., underwear, socks, or similar items for hygiene reasons, once opened or unsealed)
• Items with short expiration dates or limited shelf life
• Non-defective items for which you have chosen not to pay in cash, as per section 9 – if you decline payment on the scheduled date, the withdrawal period does not apply

B. RETURNS FOR UNUSED, UNDAMAGED MERCHANDISE

11.5 Right to Return – Unused, Undamaged Items

If you have received merchandise and wish to return it for any reason, you may do so within 14 days of collection or delivery, provided that:

• The item is unused, unwashed, and undamaged – no visible signs of wear, use, or damage
• Tags are still attached and have not been removed or altered
• Original packaging is intact (where applicable)
• The item is in the same condition as when collected – resale condition
• Personalization and hygiene exceptions apply – cannot return custom items or hygiene-sensitive products

Returns requested after 14 days will not be accepted except in cases of defect or incorrect shipment (see Section 11.6).

To request a return:

1. Notify us in writing via email at [shop@icanskill.com , info@icanskill.com] within 14 days with:
   • Your order number
   • Item description (product name, size, color)
   • Reason for return (optional)
2. Provide proof of purchase – order receipt or order confirmation email
3. Return the merchandise following the procedures outlined below

11.6 Return Procedures

In case of In-Person Payment & Pickup:

• Return location: 24 Iosif Broz Tito, Block NEFELI and OLYMPUS, 3010 Limassol, Cyprus
• Return method: Bring the item in person to the school or designated collection point
• Contact for arrangement: [shop@icanskill.com , info@icanskill.com] or  [+357 9510 0555, tel:+357 2533 9991]
• Items should be returned in original packaging if possible

In case of Online Payment:

• Return procedures will be communicated when online payment is activated
• We will provide prepaid return labels and shipping instructions
• You may be responsible for return shipping costs unless the item is defective

C. REFUNDS AND REFUND PROCESS

11.7 Conditions for Refund Approval

We will approve refunds for returned merchandise that meets all of the following conditions:

• Merchandise is unused, unwashed, and unworn
• Tags are attached and intact
• Original packaging is preserved
• Item is in resale condition
• Return is requested within the applicable timeframe (14 days)
• Proof of purchase is provided
• Item does not fall within excluded categories (see Section 11.8)

We will reject or partially refund merchandise that is:

• Damaged, stained, or soiled
• Showing signs of wear or use (wrinkles, fading, pilling, etc.)
• Missing tags or labels
• Improperly packaged or stored
• Personalized or custom-made
• Hygiene-sensitive items (underwear, socks) once opened
• Returned outside the applicable timeframe

11.8 Refund Exclusions:

Refunds will NOT be issued for:

• Personalized items with student names, initials, or custom designs
• Hygiene-sensitive products (underwear, socks, intimate apparel) for health and safety reasons
• Items showing any visible wear, use, washing, or damage
• Items with missing or damaged tags
• Merchandise damaged by improper storage or handling by you
• Sale, discount, or clearance-priced items (unless faulty or defective)
• Items excluded by applicable law or manufacturer restrictions

11.9 Refund Processing and Timeline:

Upon approval of your return:

• We will inspect the merchandise within 3-5 working days
• You will receive email confirmation of refund approval or rejection
• If approved, the refund will be issued as follows:

• After refund processing: Your bank or payment provider may require an additional day(s) to reflect the refund in your account

D. DEFECTIVE OR INCORRECTLY SUPPLIED MERCHANDISE

11.10 Defect or Damage Discovered Upon Collection/Receipt:

If merchandise arrives with defects, damage, or manufacturing faults that were not caused by you, you are entitled to:

• Free repair or replacement
• Full refund if repair or replacement is not possible

To report defects:

1. Notify us immediately (within 48 hours of collection or receipt) via email at [shop@icanskill.com , info@icanskill.com] with:
   • Order number
   • Detailed description of the defect or damage
   • High-quality photographs clearly showing the defect from multiple angles
2. Do not attempt repairs or alterations – this may void your claim
3. Preserve packaging and tags – keep these with the item
4. We will investigate within 3-5 working days and determine the appropriate remedy

11.11 Remedy for Defective Items:

Upon confirmation that an item is defective or damaged due to a manufacturing fault or improper handling by us:

• We will replace the item at no cost (if in stock and available)
• Or we will offer a full refund (if replacement is not available)
• We will arrange the collection of the defective item or provide return instructions
• Defects will be covered within 2 years from the date of delivery, in accordance with Cyprus law

E. INCORRECT OR MISSING ITEMS

11.12 Notification of Missing or Incorrect Items

If you receive an order with:

• Missing items (items paid for but not included in your collection/delivery)
• Incorrect items (wrong size, color, product, or quantity)
• Duplicate items (duplicated by error in packing)

You must notify us immediately (within 24 hours of collection or receipt) via email at [shop@icanskill.com , info@icanskill.com] with:

• Order number
• Detailed description of what was missing or incorrect
• Photographs of the packaging and contents (if applicable)

11.13 Resolution for Incorrect Orders

Upon confirmation of an error by us:

• We will send the missing or correct item immediately (free of charge)
• Or we will arrange the collection of the incorrect item and issue a refund
• We will cover all costs of correction, including shipping (where applicable)

F. NO REFUNDS FOR CHANGE OF MIND (WITH LIMITED EXCEPTIONS)

11.14 When No Refund is Due

You are not entitled to a refund if:

• You have changed your mind about the merchandise
• You have decided you don't like the color, style, or fit (unless covered by the 14-day return window for unused items)
• You ordered the item by mistake (though you may use the 14-day withdrawal right for paid orders)
• You received the correct item in the correct size but it simply doesn't meet your expectations

In these situations, the 14-day unused merchandise return window is your exclusive remedy.

12. LIABILITY LIMITATIONS AND DISCLAIMERS

12.1 Exclusion of Warranties

The Website and all merchandise are provided on an "AS IS" and "AS AVAILABLE" basis. We make no representations, warranties, or guarantees, whether express, implied, or statutory, regarding:

• The accuracy, completeness, or timeliness of Website information
• The quality, fitness for purpose, merchantability, or durability of products
• Absence of defects, viruses, or harmful code
• Compatibility of the Website with your device, browser, or system
• Uninterrupted or error-free Website access or operation

12.2 Limitation of Liability – General

To the maximum extent permitted by applicable law, including the laws of Cyprus, we will not be liable for:

• Indirect or consequential losses, including loss of profits, revenue, business opportunity, or goodwill
• Special damages or punitive damages
• Loss of use, data, or information
• Loss of reputation or brand damage
• Business interruption or operational disruption
• Breach of contract damages that fall outside direct, foreseeable losses

This limitation applies regardless of whether the loss arises from:

• Contract, tort (including negligence), strict liability, or other legal theory
• Use or inability to use the Website or products
• Any delay or failure in order processing, payment, or delivery
• Security breaches or unauthorized access

12.3 Limitation of Liability – Monetary Cap

Except for:

• Liability for death or personal injury (which cannot be excluded)
• Liability for fraud or gross negligence (which cannot be excluded)
• Your statutory rights as a consumer (which cannot be excluded)

Our total aggregate liability to you for all claims arising from or related to the Website, order placement, or products shall not exceed the total amount you paid for the specific order in dispute.

If you paid nothing (e.g., for unpaid orders or free merchandise), our liability shall not exceed €20.

12.4 Liability Exclusions – Non-Application

The limitations and exclusions in this Section 12 do not apply to:

• Breach of your statutory consumer rights – including the 14-day withdrawal right, 14-day return right, or legal guarantees under the Cyprus consumer protection law
• Liability for defective products under applicable product liability legislation
• Personal injury or death caused by our negligence
• Fraud, intentional misconduct, or gross negligence by us
• Illegal or unenforceable clauses – to the extent limitations violate applicable law, they will be reformed to the maximum extent allowed

12.5 Disclaimer – Merchandise Quality and Expectations

While we take care to:

• Accurately describe merchandise on the Website
• Display faithful product images (we cannot guarantee perfect color accuracy on all devices)
• Maintain appropriate quality standards
• Properly store and handle merchandise

We do not guarantee that:

• Merchandise will meet your personal expectations or preferences
• Product colors will appear exactly as shown on your screen
• Product fit, size, or comfort will satisfy your requirements
• Merchandise will have any particular durability or lifespan
• Your monitor or device will accurately display product images

12.6 Disclaimer – Third-Party Websites and Services

We are not responsible for:

• Content, accuracy, or availability of third-party websites or external links
• Third-party products or services accessed through the Website
• Your use of external websites or platforms
• Privacy practices or policies of third parties
• Any loss or damage resulting from third-party services

Use of third-party websites is governed by their own terms and conditions.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 Governing Law

These Terms, all related policies, your use of the Website, order placement, purchases, returns, and any disputes are governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law principles.

13.2 Jurisdiction and Venue

You and ICAN School irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Cyprus for resolution of any disputes. You agree that:

• Any legal action or proceeding must be commenced in the Cyprus courts
• You consent to personal jurisdiction in Cyprus
• You waive any objection based on inconvenient forum or improper venue

13.3 Consumer Rights and Dispute Resolution

Nothing in these Terms limits or excludes your statutory rights as a consumer under:

• The Cyprus Law on Consumer Rights (Law 59/1991, as amended)
• The EU Consumer Rights Directive (2011/83/EU)
• Other applicable consumer protection legislation in Cyprus

If you have a dispute with us regarding consumer rights, you may also:

• Contact the Cyprus Consumer Protection Service for guidance and assistance
• File a complaint with the relevant consumer authority in Cyprus
• Use alternative dispute resolution (ADR) services, if available
• Pursue legal action in the Cyprus courts

14. FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL

14.1 Force Majeure Events:

We are not responsible for any failure or delay in performing our obligations under these Terms if caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God – natural disasters, earthquakes, floods, severe weather, volcanic eruptions, extreme temperature events
• Pandemics or epidemics – including any travel restrictions, school closures, or governmental lockdowns
• Wars, terrorism, or civil unrest – armed conflict, terrorist attacks, civil riots, insurrections
• Government actions – import/export restrictions, regulatory changes, government orders, sanctions
• Supply chain disruptions – manufacturer delays, shipping disruptions, port strikes, transport disruptions
• Communications or utility failures – internet outages, power failures, telecommunications disruptions
• Third-party failures – supplier failures, payment processor failures, shipping partner disruptions
• Labor strikes or shortages – strikes, lockouts, unavailability of key personnel
• Pandemics or public health crises – including related school closures, restrictions on gatherings, or lockdowns

14.2 Consequences of Force Majeure:

If a force majeure event prevents or significantly delays our performance:

• We will notify you as soon as practicable via email or telephone
• Performance timelines may be extended by the duration of the force majeure event plus a reasonable recovery period
• We may defer or suspend operations without breach of these Terms
• We will make reasonable efforts to mitigate the effects and resume operations
• Your unpaid order may be cancelled if payment remains outstanding for an extended period due to force majeure (we will provide reasonable notice)

In the event of cancellation due to force majeure:

• We will refund any payments received
• We will not be liable for additional compensation or damages
• No penalty will apply to you

14.3 No Liability During Force Majeure

We will not be liable for:

• Delays or failures to deliver merchandise
• Cancellation or modification of orders
• Loss or damage to merchandise during storage or transportation
• Any indirect damages or losses

as a result of force majeure events.

15. INTELLECTUAL PROPERTY AND BRAND USAGE

15.1 Acknowledgment of Ownership

You acknowledge that ICan School is the owner or licensee of all intellectual property rights in:

• The Website design, layout, and functionality
• The ICan Shop name, branding, and trademarks
• Product photographs and descriptions
• Content and materials displayed

All rights are reserved.

15.2 Restrictions on Brand Usage

You may not use the ICan School name, logo, or branding without prior written permission, except:

• In personal, non-commercial references to your purchase
• In educational or informational content with proper attribution
• Where authorized by a separate written agreement

15.3 Third-Party Content

The Website may contain content licensed from third parties (e.g., photos, graphics). You must respect all third-party intellectual property rights. Use of such content is governed by the licenses granted by those third parties.

16. SEVERABILITY AND ENTIRE AGREEMENT

16.1 Severability

If any provision of these Terms is found to be illegal, invalid, unenforceable, or in breach of applicable law (including Cyprus or EU law), that provision will be:

• Severed and deleted from these Terms
• Treated as void to the extent of the invalidity
• Reformed to the minimum extent necessary to make it enforceable, if possible

The remaining Terms will continue in full force and effect and remain binding and enforceable.

16.2 Entire Agreement

These Terms, together with:

• Our Privacy Policy
• Our Cookie Policy
• Any other policies referenced herein

constitute the entire agreement between you and ICan School regarding:

• Use of the Website
• Purchase of merchandise
• Order fulfillment
• Returns and exchanges
• Dispute resolution

All previous agreements, understandings, negotiations, and discussions are superseded and cancelled by these Terms.

16.3 No Third-Party Beneficiaries

These Terms are not intended to create any benefit for any third party. Only you and ICan School have rights and obligations under these Terms.

17. FINAL PROVISIONS

17.1 Waiver

Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision. We may enforce any such right or provision at any time in our sole discretion.

17.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without notice to you.

17.3 Notices

Any notices required by these Terms will be deemed delivered if:

• Sent by email to the address you provided (delivery upon receipt)
• Posted on the Website prominently for at least 10 days
• Mailed by registered mail to your last known address (delivery 5 days after mailing)

17.4 Survival

Sections that by their nature should survive termination or expiration of these Terms will continue in effect, including:

• Intellectual Property provisions
• Liability Limitations and Disclaimers
• Governing Law and Dispute Resolution
• Confidentiality and Data Protection provisions

17.5 Amendment and Update

These Terms are effective as of the date shown at the top of this document. They may be updated or amended at any time. Your continued use of the Website following amendments constitutes acceptance of updated Terms.

18. ACKNOWLEDGMENT

By using this Website and placing an order for merchandise, you acknowledge that:

• You have read and understood these Terms and Conditions in their entirety
• You accept and agree to be bound by these Terms
• You have had the opportunity to seek legal advice
• You understand the order process, payment terms, return policies, and liability limitations
• You understand that no contract is formed until we confirm your order in writing
• You understand that unpaid orders may be cancelled automatically
• You will comply with all applicable laws and these Terms

If you do not accept these Terms, you must not access or use the Website.

19. DEFINITIONS

For purposes of these Terms:

For the purposes of this Agreement, the following terms shall have the meanings set out below:

“Agreement” or “Contract” means the binding terms governing your purchase of Merchandise, formed upon our written confirmation.

“Consumer” means a natural person acting for purposes outside their trade, business, or profession, and includes any individual purchasing or using Merchandise as the ultimate recipient or user (“End User”).

“Defect” means any material deviation from the stated product specifications or quality standards due to a manufacturing fault.

“Force Majeure” means any event or circumstance beyond the reasonable control of a Party, as further defined in Section 14 of this Agreement.

“Merchandise” means school merchandise offered for sale on the Website, including uniforms, branded items, and related products.

“Order” means your request to purchase Merchandise submitted through the Website.

“Website” means the ICan Shop online merchandise store accessible at https://shop.icanskill.com/.

“We,”“Us,”“Our,” or “ICan” means ICan School, a [INSERT SCHOOL LEGAL STRUCTURE] established under the laws of Cyprus.

“Working Day” means any day other than a Saturday, Sunday, or public holiday in Cyprus on which banks are open for business.

“You” or “Your” means the individual or entity accessing the Website or placing an Order.